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Consumer Relations Specialist - Benelux
Consumer Relations Specialist - Benelux

This position is fulltime and you'll work from our Amsterdam office

 

About the Role

Oatly’s sole purpose as a company is to make it easy for people to turn what they eat and drink into personal moments of healthy joy without recklessly taxing the planet’s resources in the process. We are looking for a brilliant communicator to be our Consumer Relations Specialist. You are a great writer with amazing social skills and you can handle yourself in a discussion. We are looking for someone who has a genuine interest in food, health, environment and sustainability. Oatly is a value driven company and it's important to us that you share our values. 

Oatly is not only famous for its delicious Oat-based products, we are also very vocal about what we believe in. On a daily basis we are having great – and sometimes challenging - conversations with people who would like to learn more about Oatly or share their own thoughts about food, health and the environment. You are someone who is able to have these conversations in an engaging, professional and truthful way.

 

So, what will you be responsible for?

General responsibility

• Become the trusted voice of Oatly for the Benelux by using the Oatly’s tonality
• Become an expert in discussing Oatly’s values, statements and products in Dutch
• Be the Dutch speaking support for HQ’s communication and HR department
• Operational Marketing support for Benelux

1 External communication 50%
• Respond to questions through social media, emails and the occasional phone call
• Ensure that externally adapted answers are given to questions in time
• Follow conversations regarding Oatly, make reports and flag issues if needed
• Manage consumer complaints in close collaboration with the Communications and Quality Departments at HQ. Compensate consumers when necessary
• Monitor, manage and register product related complaints

2 Internal communication 20%
• Support the Communications and HR departments in translations to Dutch
• Support in distributing materials to all Benelux colleagues

3 Translations 20%
• Support HQ in the translation of (creative) materials for the Benelux market

4 Marketing Support 10%
• Support the Marketing Manager in operational execution of the marketing plan

 

Requirements

• HBO education
• At least 2 years experience in a Communication, Marketing, or PR
• Experience with dealing with external consumers and/or customers
• A great writer with excellent understanding of the Dutch and English language
• You truly believe in Oatly’s values and mission
• Independent and energetic. You handle stress and stay professional when the heat is on
• Ability to quickly settle into complex questions. You can answer and discuss them in a simple and honest manner
• You have a fair understanding of Social Media publication tools

 

Application

Press the "apply-button" below to apply for this position. If you have any questions, please send an email to steven.tol@oatly.com

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