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Frequently asked questions

Why is it so difficult to find your products?

As the demand for our products is rapidly increasing, we are expanding our facilities with more production lines.­­ Unfortunately, this has caused some issues which have limited our production capacity. Many of you have probably noticed that it’s sometimes hard to find our products and we’re very sorry for the inconvenience caused! 

In order for us to get back to full production capacity, we’ve decided to temporarily pause the production of a few products, such as our Orange Mango oat drink.  

We’re working really hard to ramp up our production and hope that we’ll soon be able to reach normal delivery rate for all of our products.Thank you for hanging in there with us! 

Do your products contain palm oil? 

We use palm oil in some of our products because it has a fat composition with functional properties needed in these products. We are very aware of the problematic situation with palm oil production and therefore use certified, traceable palm oil. We strongly oppose the deforestation and exploitation that occur in the production of palm oil and are working closely with our supplier to ensure a sustainable production of the palm oil we purchase.

We are constantly reviewing our ingredients from a health and sustainability perspective. In May 2016, the European Food Safety Authority (EFSA) released a report on undesired substances that can be formed when refining vegetable oils; palm oil was found to have the highest levels. The palm oil we use in our products contains relatively low levels of these undesired substances; however, the potential health risks are something we take seriously. That’s why we are gradually phasing out palm oil in our fat blends and switching to other saturated vegetable fats like fully hydrogenated coconut oil, fully hydrogenated rapeseed oil, and coconut oil, depending on the product. Since the risk of health effects related to the undesired substances is assessed as very low, we will update our products with new fat blends continuously.

How are your oats fertilized?

Everything we make is vegan. And everything we do champions plant-based consumption and sustainable production, not just for the sake of people’s health but also for the future of our planet and the well-being of coming generations.

When it comes to oat farming, our Swedish oat suppliers are fully compliant with the rules for conventional and organic farming. For conventional farming, both artificial fertilisers and manure are common practice.

Our organically farmed oats are KRAV certified — the most ambitious third-party organic certification in Sweden (read more about KRAV here: Organic farming aims to create a closed-circuit based on nutrient recycling, so manure and residue from animals (such as bone meal) are approved as organic fertilisers. Artificial fertilisers are forbidden in organic farming.

All Oatly products meet the criteria for vegan labelling according to both The Vegan Society and Animal Rights in Sweden. They are 100% vegan and contain no traces of animal products.

To get even smarter around all of this, we’ve engaged in several research projects on sustainable production and consumption. And have financed a research study on sustainable farming conducted by the Swedish University of Agricultural Sciences that examines, among other things, the use of green fertilisers.

Everyone at Oatly imagines a future food system with the lowest possible environmental impact. And that demands a major shift from an animal based agricultural system to a much more sustainable plant-based one.

We think our vegan products made from oats is a part of that change. Hope you enjoy them. And thanks for listening.

Here is what we mean when we say It’s Swe-dish!

Everything we make, we make on Swedish oats. If you are wondering what makes Swedish oats so special, the answer is very simple. They grow strong and tall in the Nordic climate, which is a crazy mix of long sunny days (and nights in the summer) mixed with short periods of intense rain. Moreover, many of the nasty pesticides that are used on oats in the rest of Europe are totally forbidden in Sweden. And the minimal traces of heavy metals that you find in regular Swedish oats are not significantly greater than those found in organic Swedish oats and fall well below what is considered to be safe for consumption. And this makes Swedish oats rather unique.

Now some of you might have noticed that it says It’s Swedish! on the front of our packages and then you turn them around and it says they are produced in Germany. That’s weird, isn’t it? The truth is that 2 of our products are actually packaged (not produced) in northern Germany because the packaging facilities there are among the safest in the world. Our fraiche is packaged in Finland for exactly the same reason. All of this is pretty logical if you think about it, after all we are a small Swedish company with a large international fan base.

Do Oatly’s products contain gluten?

Because we place special demands on the cleanliness of our raw oats, we are able to guarantee that Oatly products contain less than 100 ppm (mg/kg product) gluten from wheat, rye and barley. This is comparable to products that may be labeled “Very low gluten” and which are allowed to contain max 100 ppm gluten. We guarantee the same limits for all of the products in our range. Products that are labeled “gluten-free” may not contain more than 20 ppm gluten, and the gluten content in Oatly’s products is not this low.

US: Our products in the US are made from certified gluten-free oats and are labeled gluten-free.

Our guidelines for purchasing

We have chosen to be a transparent food company. Amongst other things, this means that our website shows where our ingredients come from. We purchase products from companies who comply with our requirements in areas such as quality, price and delivery performance. Our procedures and purchasing policy comply with the recommendations of the UN and the Swedish government regarding business relationships with other countries. We consider issues such as how we can create a better environment, how we can reduce the environmental impact of the food industry and how we can improve people’s health by reducing animal-based food intake.