Skip to content

Good to have you here! We want to hear everything you have to say and answer all your questions.

Pinned Questions

So, where does the sugar in your oatmilk come from?

The sugar in our oatmilk is produced during our enzymatic production process. Basically, we use natural enzymes to liquefy our oats, which enables us to create a really creamy product that retains a lot of the nutrition from the original oat (like protein, unsaturated fats, fibers, and carbs). As part of this process, the enzymes break the starches in our oats down into smaller components, including simple sugar like maltose. It’s comparable to how the human body uses enzymes to break starches down into sugars during digestion. You can read more about this process here.

I am allergic to nuts, peanuts, dairy, gluten and/or eggs. Are your products safe for me to consume?

Our US products are certified gluten-free and made without tree nuts, peanuts, dairy, and egg. Based on the US FALCPA (Food Allergen Labeling and Consumer Protection Act) and the FASTER Act (Food Allergy Safety, Treatment, Education and Research Act), they are safe for people with allergies to the top nine allergens (milk, eggs, fish, shellfish, tree nuts, peanuts, gluten and soy and sesame).

 

In full transparency, some of our partner production facilities also process other products containing top 8 allergens. However, they follow all guidelines laid out by the US FALCPA and FASTER Act and are committed to careful cleaning and testing protocols to prevent cross-contamination. As an added precaution, we also test our finished products to ensure they meet our allergen requirements and are suitable for people with top 8 allergies.

 

If you have any further questions about this, please feel free to contact us here.

Where can I find a cafe near me that offers Oatly?

You can let the world’s most useful map, Oatfinder, show you all the forward-thinking cafes nearby that are serving Oatly. We’re happy to say it’s updated with new cafe partners all the time.

Where can I find grocery stores near me that carry Oatly?

The Oatfinder can help you with that, too. It quickly shows you a map of all the stores in your area that stock Oatly. Please feel free to email our US team at info.us@oatly.com if you’d like any help finding our products. You can also email us just for fun.

About Oatly

Wait, so what is oatmilk anyway?

Oatly oatmilk is a vegan, plant-based milk alternative made from gluten-free oats. It’s pretty simple really. Our oat base is just oats and water. But it’s what we do with those oats and that water that makes Oatly so special.

Is Oatly a Swedish company or a US company?

We’re both! Oatly headquarters are in Malmo, Sweden, where Oatly originated about 25 years ago when our founder, Rickard Öste, invented our now patented process of making liquid oats at Lund University. Oatly has been a small Swedish company and a popular Swedish brand with a large international fan base for decades. And now, here we are launching Oatly in the US. So we've figured out how to get high-quality, gluten-free North American oats to process into our favorite liquid oat products here, too.

Where are your oats from?

For our US products, we source high-quality, gluten-free oats from farms across the US and Canada that are committed to the highest values of sustainability and renewable farming.

Where do your other ingredients come from?

If you visit our product pages, you can see where we source each of our ingredients by clicking on the “where does it come from” button. 

Where do you make your products?

Our North American products are produced in the USA and Canada.

Our products

What’s the difference between the Barista Edition Oatmilk and Original Oatmilk?

While our Barista Edition and Original oatmilks have the same ingredient list, we’ve formulated our Barista Edition to work particularly well in hot beverages and steam beautifully for a latte or cappuccino. The Barista Edition has a higher fat content—3% to be exact—making it extra creamy. It’s perfect in espresso and coffee, great for baking and cooking, and can even be enjoyed straight from the carton. Our Original oatmilk has a fat content of 2% and is delicious on cereal, in smoothies, or served straight up. 

Why do you add oil to your products?

We add non-GMO, expeller pressed canola/rapeseed oil to our oatmilk to help us achieve the desired nutritional fat content and texture for each product. We add a minimally processed blend of coconut and non-GMO canola/rapeseed oil to our frozen products for the same reason.

Why did you choose canola/rapeseed oil?

We’re always trying to find a balance between sustainability, taste and nutritional health. Oatly has used canola oil (also called rapeseed oil in Scandinavia) in our products for many years, because we believe it is the plant-based oil that best enables us to deliver on those values. In our US operations, we use only non-GMO canola oil that is expeller-pressed with zero hexane involved in the process. In comparison to other plant-based oils, non-GMO canola/rapeseed oil also contains relatively less saturated fat and has a neutral taste profile that lets the flavor of our oats shine. 

But I can’t have oil!

We totally understand that added oil isn’t for everyone. That’s why we made our Low-Fat Oatmilk. Made with only oats, water, salt and vitamins and minerals, this product is available at retail stores and is a great option for people who can’t eat oil (or just don’t like it). 

Why do your nutrition labels now include added sugars? Did you change your oatmilk recipe?

Nope! We haven’t changed anything about our recipe, ingredients, or production process, and we don’t add any sweeteners to our Original, Low-Fat, Full Fat or Barista Edition oatmilk. We did, however, change our nutrition fact panels in accordance with new FDA guidance regarding sugar labeling. This new guidance provides that any sugar created during a product’s production process should be listed as “added sugar,” even if the sugar is a result of that production process.

So, where does the sugar in your oatmilk come from?

The sugar in our oatmilk is produced during our enzymatic production process. Basically, we use natural enzymes to liquefy our oats, which enables us to create a really creamy product that retains a lot of the nutrition from the original oat (like protein, unsaturated fats, fibers, and carbs). As part of this process, the enzymes break the starches in our oats down into smaller components, including simple sugar like maltose. It’s comparable to how the human body uses enzymes to break starches down into sugars during digestion. You can read more about this process here.

What about your Chocolate oatmilks? Do you add sugar to those?

Yes! We add some organic cane sugar to our Chocolate Oatmilk to balance out the bitterness of the cocoa in each of those products. The Chocolate Oatmilk contains 8g added cane sugar per serving.

Why do you fortify your oatmilk with added vitamins and minerals?

We fortify Oatly oatmilk with vitamins and minerals because we want to offer our vegan friends a delicious dairy alternative that is also nutritionally balanced. We add calcium, potassium and vitamins A, D, B12 and riboflavin, all of which are 100% vegan-friendly.

How should I store Oatly?

The 32 oz cartons sold on our site are shelf-stable and will stay fresh until the best by date, so they are pretty great for storing in your pantry, on a countertop or pretty much anywhere else you can fit a carton of oatmilk. Once you open a carton, please refrigerate it and drink it within a week as noted on the carton.

 

The 64 oz and 32 oz chilled cartons sold in grocery stores should always be refrigerated and consumed by the best by date. Once you open a carton, please refrigerate it and drink it within a week as noted on the carton.

What’s the difference between the chilled and shelf-stable oatmilk? Do the shelf stable products contain weird preservatives or something like that?

Our chilled and shelf-stable oatmilks share the same ingredients, recipes and production process, and none of our products include any weird preservatives (or any ingredients that aren’t totally necessary and thoughtfully chosen, for that matter). 

 

The only difference between the two types of products is the packaging. The shelf-stable cartons are packaged in an aseptic format that produces a totally sterile environment, resulting in a product with a longer shelf life and no need for refrigeration (until it’s been opened for the first time, that is). Our chilled cartons are not aseptically packaged, which is why they need to be kept refrigerated at all times and have a shorter shelf life. 

What is your packaging made from?

As a sustainability company, we’re always looking for ways to reduce the climate impact of our packaging (along with the oatsome stuff inside that packaging, of course). As most of this impact is determined by the packaging materials and how those materials are produced - and because recycling capabilities vary so much from region to region – we’ve decided to prioritize renewable packaging as much as possible. We’re especially focused on incorporating fully renewable packaging at our own manufacturing facilities as soon as we can. At our new plant in Utah, for example, we have a plan to introduce bio-based caps for our oatmilk cartons.

 

All this said, our ultimate goal is to use only fully recyclable packaging that’s also made from fully recycled or renewable materials. In the meantime, we’re working with our packaging suppliers to get as close to 100% renewable and recyclable packaging as we can.

 

Our shelf-stable cartons are made from 71% renewable resources, including 100% FSC-certified paperboard. This means the paperboard in these Tetra Pak cartons (which makes up 71% of the total packaging) is fully traceable to the forest where it was grown and has been third-party verified as renewably and responsibly sourced. The aluminum foil inside the carton and the polymer cap on top of the carton are not currently made from renewable sources.

 

Our chilled cartons are made from 82% renewable sources. While the paperboard supplier is currently unable to supply FSC-certified Tetra Pak in the chilled format, they’re working on it.

 

In really amazing news, our frozen dessert cartons are now 97% bio-based. They feature a new type of paperboard with a bio-based plastic coating made from sugarcane. As cool as that sounds, the really amazing news doesn’t stop there. This paperboard is also made from 100% recycled material that’s certified by SFI (the Sustainable Forestry Initiative), meaning the trees that were used to make it came from responsibly managed forests.

 

Our Oatgurt cups are made of PP (polypropylene), which is BPA- and phthalate-free.

Is Your Packaging Recyclable?

Great question! Unfortunately, the answer is a bit complex given how much local recycling capabilities vary across the nation. Based on feedback from some great oat fans out there, we recently decided to adopt the How2Recycle labeling system to give everyone more updated and transparent information about the recyclability of our packaging.

 

How2Recycle is the first comprehensive package recycling labeling system in the US. They’ve created useful recycling labels that help consumers understand whether different types of packaging are universally or locally recyclable—or not recyclable at all. We’re in the process of incorporating How2Recycle’s feedback and recycling labels into our packaging design, which may take up to a year to be reflected across our product line. In the meantime, we’re sharing their most updated guidance right here on this page.

 

First up, oatmilk! Our oatmilk cartons are widely recyclable and can be recycled in most US households. Just make sure to empty your carton and replace the cap. You can find out if your community recycles cartons by visiting Carton Council's website and entering your zip code here. You can also check out some tips on how to recycle cartons here

 

Our Oatgurt cups are recyclable in some areas — just remember to discard the seal first. If you’re not sure whether your community accepts #5 plastic cups made of PP (polypropylene), you can find out here. If your area isn’t on this list, don’t fret! Later this year, Preserve will resume a program that allows consumers to mail in their clean, empty Oatgurt cups for recycling. If you know of any similar programs in the meantime, we’d love to hear about it here!

 

While our frozen dessert cartons are made from 100% recycled materials, they are not yet recyclable because (as a general rule) most recycling centers do not currently accept used, coated ice cream cartons of any kind. 

 

Last but not least, our packaging is not currently compostable but we appreciate every oat punk who has ever wondered or asked us this question. We’ll update this page if this ever changes. 

Allergens & Specifications

Why don't you use organic oats?

We’ve chosen to source certified gluten-free oats from conventional producers for now because doing so means we can scale more quickly and get more oatmilk to more people at a more accessible price point to better tackle climate change today—all while ensuring our North American products are suitable for people with food allergies. That said, as part of our sustainability commitments, we’re designing new partnerships with farmers and millers to incentivize a food system shift towards more regenerative agriculture. You can read more about our ambitions to drive a food system shift and support more sustainable methods of oat production here. And in the meantime, you might like to know that our North American products are certified glyphosate residue free and Non-GMO Project Verified.

Aren’t oats always gluten-free?

Yes! Oats are inherently gluten-free. However, depending on how they are processed they can often be cross-contaminated with gluten. For this reason, we source only certified gluten-free oats for our US products.

Are your products gluten-free?

Yes, all of our US products are certified gluten-free by GFCO (The Gluten-Free Certification Organization). 

What about glyphosate?

Our oatmilk is certified glyphosate residue free by The Detox Project. As part of this certification, we submit our finished oatmilk to a qualified third party lab on a random, quarterly basis to have it tested for glyphosate residue, so we’re able to ensure that our oatmilk is fully compliant with the specifications for glyphosate residue free products.

Are Oatly products kosher?

Yes, all our products are certified kosher by OU. They are currently certified kosher under the dairy label because they’re processed in a facility that also processes products containing dairy (though we conduct rigorous testing throughout the production and packaging process to ensure there is no cross-contamination of any kind).

Do Oatly products contain GMOs?

We’re committed to only non-GMO ingredients. All of our products are Non-GMO Project verified.

Are Oatly products vegan?

You bet! Our products are 100% plant-based and are certified vegan by Vegan.org.

I am allergic to nuts, peanuts, dairy, gluten and/or eggs. Are your products safe for me to consume?

Our US products are certified gluten-free and made without tree nuts, peanuts, dairy, and egg. Based on the US FALCPA (Food Allergen Labeling and Consumer Protection Act) and the FASTER Act (Food Allergy Safety, Treatment, Education and Research Act), they are safe for people with allergies to the top nine allergens (milk, eggs, fish, shellfish, tree nuts, peanuts, gluten and soy and sesame).

 

In full transparency, some of our partner production facilities also process other products containing top 8 allergens. However, they follow all guidelines laid out by the US FALCPA and FASTER Act and are committed to careful cleaning and testing protocols to prevent cross-contamination. As an added precaution, we also test our finished products to ensure they meet our allergen requirements and are suitable for people with top 8 allergies.

 

If you have any further questions about this, please feel free to contact us here.

Do your products contain corn?

Yes, we do use some corn-derived ingredients in oatmilks, frozen desserts and Oatgurt. To learn more about our ingredients and their sources, we recommend checking out the "Where do the ingredients come from?" section on our product pages.

Why did you choose to include coconut oil in your frozen desserts? I’m allergic to coconut!

We needed to include a high-quality plant-based oil in our frozen recipes in order to give those products their awesome structure, mouthfeel, and super-creamy consistency. We chose to include a minimally processed blend of coconut and non-GMO rapeseed oil because this combination offers the best possible nutritional profile, including an ideal blend of saturated and unsaturated fats, as well as a neutral taste that lets the flavors of the products’ other, more interesting ingredients shine through.

 

The oils used in our frozen products are also highly refined and contain virtually no protein residue. As a result, the coconut oil used in our US products does not pose an allergen risk to people with tree nut or coconut allergies.

Where To Find Oatly

Where can I find a cafe near me that offers Oatly?

You can let the world’s most useful map, Oatfinder, show you all the forward-thinking cafes nearby that are serving Oatly. We’re happy to say it’s updated with new cafe partners all the time.

Where can I find grocery stores near me that carry Oatly?

The Oatfinder can help you with that, too. It quickly shows you a map of all the stores in your area that stock Oatly. Please feel free to email our US team at info.us@oatly.com if you’d like any help finding our products. You can also email us just for fun.

Can I buy Oatly in Canada, Mexico or the Caribbean?

Since we’re still pretty new to North America, we’re currently only available in the US at the moment but we’re working on it!

My local grocery store has been out of Oatly for a long time. Why can’t they keep it in stock?

Actually, it’s not their fault. The demand for our oatmilk has been crazy over the past few months and even though we’re making way more oatmilk in the US than ever, it just keeps flying off the shelves faster than we can replenish it. Shipments are regularly being sent to all of our grocery and coffee distributors, but some regions and stores still aren’t getting as much oatmilk as they need, as often as they need it. And for this we are sorry. Since we are an oatmilk company, the absolute last thing we want to do is disappoint oatmilk fans. So of course, we are working hard to scale up production as quickly as we can. And we really appreciate everyone hanging in there with us in the meantime.

Shipping

How do you ship oatmilk orders?

We ship oatmilk orders via UPS Ground and FedEx Ground.

How do you ship merch orders?

We ship merch orders via USPS Ground.

Can I ship to a PO Box?

No. Unfortunately our carriers do not currently deliver to PO Boxes, so please use a home or work address for your Oatly order.

My shipment is missing or damaged. What do I do?

Please email us at info.us@oatly.com and we’ll help you out.

bird saying ask me